Frequently Asked Questions
Everything you need to know about your Needle & Thread experience.
What is your standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 2-3 business days, with standard delivery taking 5-7 business days depending on your location.
How do I return an item for a refund?
You can return any unworn, unwashed items with original tags attached within 30 days of delivery. Simply visit our Returns Portal to generate a prepaid shipping label.
How can I ensure I choose the correct size?
Each product page features a detailed 'Size & Fit' guide. We recommend comparing your body measurements to our chart, as our signature silhouettes are designed for a tailored fit.
Do you offer international duties and taxes pre-paid?
Yes, for most international destinations, duties and taxes are calculated at checkout so there are no hidden fees upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How should I care for my Needle & Thread garments?
Due to the delicate nature of our intricate beadwork and embroidery, we recommend professional dry cleaning only to preserve the quality of your piece.